Safety and Outage Center

Check this page for information on outages that affect a large number of customers and/or have a long duration. Outage information is also available by calling (877) PUD-8123.

Outages and Alerts

Get information about large-impact outages at You can even sign up to have text alerts sent to your cell phone. Twitter does not charge a fee, but your standard text messaging rates will apply.

PUD Med Line

Customers who rely on life-sustaining equipment are a concern for us. Please let us know if you are dependent on a kidney dialysis machine, a ventilator, or other such equipment. Email or call our Customer Service Department at (509) 661-8400. Customers using life-sustaining equipment can ask to be placed on our Med Line notification list. During unscheduled outages, we will attempt to restore service as quickly as possible to individuals with these special medical needs. We cannot and do not guarantee uninterrupted services. If a power outage would create a problem for you, we recommend that you install or have in place a backup system to support your needs during an outage.

An additional resource is the Chelan County Department of Emergency Management Special Needs Registry. This is for individuals who require assistance in an emergency. Participation in the registry is voluntary and all information is strictly confidential, used only for emergency purposes.

Please contact the Chelan County Department of Emergency Management at (509) 667-6863 for more information or go to the Chelan County Special Needs Registry.