Contact Us

Where to find us

Our three offices are open from 8 a.m. to 5 p.m., Monday through Friday. An outage/emergency line operates 24 hours a day, seven days a week: 1-877-783-8123.

Wenatchee (main office)
327 N. Wenatchee Ave.
Wenatchee, WA 98801
(509) 663-8121
Toll free 1-888-663-8121
Wenatchee Headquarters Map
Get directions

Mailing address
P.O. Box 1231
Wenatchee, WA 98807-1231

Email
customerhelp@chelanpud.org

Chelan
1034 E. Woodin Ave.
Chelan, WA 98816
(509) 682-2581
(Closed 11:30 a.m. to 12:30 p.m.)
Get directions

Leavenworth
222 Chumstick Highway
Leavenworth, WA 98826
(509) 548-7761
(Closed noon to 1 p.m.)
Get directions

Rocky Reach Visitor Center
(509) 663-7522
Get directions

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Talk to us on Twitter

Watch our videos

 

Media contact

Kimberlee Craig: (509) 661-4320
Suzanne Hartman: (509) 661-8291

General inquiries

Email: ContactUs@chelanpud.org
Phone: (509) 663-8121
Toll-free: (888) 663-8121
Information line: (509) 661-8000 Recorded messages on job opportunities, parks, public records, customer billing, river flows, fish counts and conservation tips.
Hearing impaired TTY: (509) 661-4621
Underground Utility Location: 811

Outages or emergencies

To report an outage or emergency involving power, water, or wastewater, 24 hours a day, 7 days a week, call (877) 783-8123. Get outage alerts at www.twitter.com/chelanpud.

To report a problem that is not an emergency
  • Electricity: (509) 661-4325
  • Fiber optics: (509) 661-4151
  • Street or area lights: (509) 661-4233 or (509) 661-4325
  • Water/Wastewater: (509) 661-4254

Problems with the website

Email our WebDesk
Email for employment and online application issues

Department phone numbers

  • Customer Accounting / Billing: (509) 661-8002
  • Conservation: (509) 661-8008
  • Employment: (509) 661-8001 or (800) 297-8074
  • Fiber Optics: (509) 661-4151
  • Parks: (509) 661-4551
  • Procurement & Contract Services: (509) 661-4479
  • Rocky Reach Visitor Center: (509) 663-7522