Pay My Bill Get Fiber Residential Services Business Services Outage and Safety Center Conservation Rebates Start/Stop Services Update Your Account Information Community Services and Discounts Street Lighting Rates and Policies Contact Us Home / My PUD Services / Outage and Safety Center / Outage and Safety Center Visit our live Outage Map preview for the most current outage information We're still putting on the finishing touches, but want to let you take a peek. Have questions about the Outage Map? Expand all Collapse all Why isn’t my outage showing in the map? The PUD may not be aware of your outage. Call 877-PUD-8123 to report your power is out. The Outage Map only shows outages that affect 10 or more customers. Your outage may be impacting less than 10 customers. This Outage Map only shows outages in Chelan County PUD’s service territory. If your outage is in another service area, your outage will not show here. Am I seeing the most current information? Data is refreshed every 5 minutes. To see the latest information, be sure to refresh your browser. Why did the estimated restoration time change? Updates are made to estimated restoration times as conditions change. How much detail is available about outages and when they will be restored? During major storms, estimated time of restoration (ETRs) may not be available due to the large number of restoration jobs. Some restoration may require fallen trees and brush to be removed and/or pole replacements. When it can do so, the PUD will provide the best possible estimate of when power will be restored. Who can I contact for more information? For emergencies, call 877-PUD-8123 Have general questions or feedback regarding the Outage Map, please contact us at customeroutreach@chelanpud.org. Responses will be provided during normal business hours, typically Monday through Friday, 8 am to 5 pm. Is the outage map available in Spanish? Yes, the outage map is available in English and Spanish. Click/tap the “ESPANOL” button to view the page in Spanish. Is the outage map ADA compliant? Yes, the outage map can be read using most screen readers. Report an outage: Call 1-877-783-8123 Report a downed line: Call 911 and stay at least 40 feet away Report a street light issue: Call (509) 661-4325, Monday - Friday, 7 am - 5 pm, or email svcdispatch@chelanpud.org Chelan PUD Twitter The Latest, from @ChelanPUD Report outages at 1-877-783-8123 POWER RESTORED // Power has been restored to all customers. #ChelanPUDOutage SERVICIO RESTAURADO // Ya se reestableció el servicio eléctrico a todos los clientes afectados. https://t.co/mtba5bpQY1 11:13 PM - 17th August 2022 POWER OUTAGE // Power outage in the area of Antoine Creek affecting 240 customers. Crews are assessing the situation. See the outage map for info: https://t.co/G9GjYTlU7d, #ChelanPUDOutage https://t.co/W98gfDUp6y 8:21 PM - 17th August 2022 POWER RESTORED // Power has been restored to all but three customers in the Plain area. #ChelanPUDOutage SERVICIO RESTAURADO // Ya se reestableció el servicio eléctrico a todos los clientes afectados. https://t.co/Hf5usUC357 11:08 AM - 12th August 2022 Power outage in the area of Plain affecting 459 customers. Crews are assessing the situation. #ChelanPUDOutage Se reporta una interrupción de servicio en el área de Plain que afecta a 459 clientes. Nuestro equipo de trabajo está en camino para evaluar la situación. https://t.co/27Nsumm9pQ 10:45 AM - 12th August 2022 POWER RESTORED // Power was restored to all customers in the Chelan area at 4:15am. SERVICIO RESTAURADO // Ya se reestableció el servicio eléctrico a todos los clientes afectados en Chelan a la 4:15am. #ChelanPUDOutage 6:42 AM - 11th August 2022 ACTUALIZACIÓN sobre el apagón en el área de Chelan: Las cuadrillas continúan reparando el equipo eléctrico dañado en el incendio del poste. La nueva hora estimada de restauración es a las 5:30 am del jueves. #ChelanPUDOutage 11:42 PM - 10th August 2022 Safety Outage Tips Restoring Power Planned Outages Fire Safety Outages Medical Equipment