Community Services and Discounts

New Customer Bill Assistance Program  

Struggling to make ends meet? Let Chelan PUD help with a 25% discount on your monthly utility bills. We're partnering with Promise to make it easy for customers to apply and get the support they need.

Here are some of the highlights of the new bill assistance program:

Are you eligible?

Households with a combined income below the greater of 80% of Chelan County's Area Median Income or 200% Federal Poverty Level may qualify for assistance. Check if your household may be eligible: 

Persons in Household Annual Income Limit
1 $55,500
2 $63,450
3 $71,400
4 $79,300
5 $85,650
6 $92,000
7 $100,080
8 $111,440

 

How to apply

Chelan PUD is partnering with Promise to provide a fast and easy application online. All you need is a smartphone or computer with an internet connection. Click the link below to be redirected to the secure application portal to begin the application process today!

In-person assistance completing the online application is available through Chelan-Douglas Community Action.

If you already receive the low-income senior or disabled discount, you will automatically move to the new program. You do not need to re-apply.

 Apply

Image of hands holding a house

                                                                      Español

                                                                      FAQ

Other discounts and community services

Helping Hand
Helping Hand helps low-income families pay their electric bills. Helping Hand funds are managed by the Chelan-Douglas Community Action Council. Call them at (509) 662-6156 to see if you qualify.

Customers can also make a Helping Hand donation every time they pay their bill. Enroll now to make a monthly contribution.

PUD Medical Electric Needs Registry
It is important for the PUD to be aware of customers who rely on life-sustaining equipment. Click here to learn more about the PUD’s Medical Electric Needs Registry.  

 


Additional resources:

Chelan Douglas Community Action Council Main Office: (509) 662-6156
CAFÉ Main Office: (509) 415-8274
Serve Wenatchee Valley Main Office: (509) 663-4673
Upper Valley Mend Main Office: (509) 548-0408