Contact Us

Effective Friday, March 13, Chelan County PUD closed public access to its office lobbies and other public entrances, until further notice as our community faces increasing impacts from COVID-19. The closure effects PUD offices in Chelan, Leavenworth and Wenatchee. Read more

We’re here for you. We have payment options to help our customers. We want to talk to you if you need assistance with your Chelan PUD bill. Please call us at (509) 661-8002, between 8 a.m. and 5 p.m., Monday through Friday, or email customerhelp@chelanpud.org.
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Estamos aquí para ti. A pesar de que el acceso del público a los lobbies no está disponible, tenemos alternativas para que pagues tu factura. También hemos creado alternativas temporales para procesar pagos y ayudar a nuestros clientes. Comunícate con nosotros si tienes preguntas sobre tu facture al (509) 661-8002 de 8 a.m. a 5 p.m., de lunes a viernes o mándanos un correo electrónico a customerhelp@chelanpud.org.


Power out?

Check out Outages and Alerts page for info, or call us at 877-PUD-8123, 24/7.


Wenatchee (main office)
Lobby closed until further notice
327 N. Wenatchee Ave.
Wenatchee, WA 98801
(509) 663-8121
Toll free 1-888-663-8121
Wenatchee Headquarters Map
Get directions

Mailing address
P.O. Box 1231
Wenatchee, WA 98807-1231

Email
customerhelp@chelanpud.org

Chelan
Lobby closed until further notice
1034 E. Woodin Ave.
Chelan, WA 98816
(509) 682-2581
Hours: 9 a.m. to 5 p.m.
Get directions

Leavenworth
Lobby closed until further notice
222 Chumstick Highway
Leavenworth, WA 98826
(509) 548-7761
Days/Hours: Monday and Wednesday
1 to 5 p.m.
Get directions

Rocky Reach Visitor Center
Closed for restoration until Spring 2021
(509) 663-7522
Get directions

Find us on Facebook
 

Talk to us on Twitter

Watch our videos

 

Media contact

Rachel Hansen: (509) 661-4320

General inquiries

For inquiries about parks, fiber and general questions:
Email: ContactUs@chelanpud.org

For billing and account questions:
Emails: Customerhelp@chelanpud.org
Phone: (509) 661-8002
Toll-free: (888) 663-8121

General Information line: (509) 661-8000 - Recorded messages on parks, river flows, fish counts and conservation tips.
Hearing impaired TTY: (509) 661-4621
Underground Utility Location: 811

Outages or emergencies

To report an outage or emergency involving power, water, or wastewater, 24 hours a day, 7 days a week, call (877) 783-8123. Get outage alerts at www.twitter.com/chelanpud.

To report a problem that is not an emergency
  • Electricity: (509) 661-4325
  • Fiber optics: (509) 661-4151
  • Street or area lights: (509) 661-4325
  • Water/Wastewater: (509) 661-4254

Problems with the website

Email our WebDesk
Email for employment and online application issues

Department phone numbers

  • Customer Relations: (509) 661-8002
    • Bill pay by phone: (509) 661-8729
  • Conservation: (509) 661-8008
  • Employment: (509) 661-4793 or (800) 297-8074
  • Fiber Optics: (509) 661-4151
  • Parks: (509) 661-4551
  • Procurement & Contract Services: (509) 661-4479
  • Rocky Reach Visitor Center: (509) 663-7522