Having trouble accessing billing statements?
All print and electronic billing statements are currently unavailable. Billing will resume as soon as possible, and due dates will be adjusted accordingly. Customers are still able to pay past and existing bills using all normal methods. We apologize for the inconvenience. Thank you for your patience.
Having challenges paying your utility bill?
We’re here for you. We have payment options to help our customers and other programs.
If your account is past due or scheduled to be disconnected, please call the office, at (509) 661-8002. Assistance and payment options may be able to help you, our customer.
Keeping you connected during the heat
Pursuant to RCW 54.16.285 (5), on days when the National Weather Service has issued or is predicting a heat-related event such as excessive heat warning, heat advisory, or similar conditions in our area, Chelan PUD will temporarily delay disconnecting residential electric and water services for non-payment. Disconnections for non-payment will resume once the heat-related alerts have been removed or are cancelled.
If your residential electric or water service has been disconnected for non-payment, your service may be eligible for temporary reconnection at your request during heat-related alerts. Standard reconnection charges, security deposit requirements, and other related fees may be charged to the Customer’s account.
To learn more about requesting temporary reconnection of your residential service, please contact our Customer Relations team at (509)661-8002.
Tips and Tricks to using Powerpay to Pay online
We recognize that we have a unique system and are looking to upgrade soon, in the meantime, we’ve found the following helpful if you are having trouble logging in:
- All passwords are case sensitive but cannot contain any special characters or symbols; they should contain at least 8 characters - numbers and letters only
- Try to login at least every 60 days to maintain your authenticity verification. If it’s been longer than 60 days you may need to contact our office for a password reset
- When you are done with your session, please “logout” - closing your browser without logging out can lock your account and you may need to contact our office for a password reset.
- Try a browser other than Safari
Having troubles accessing Powerpay?
Call us at (509) 661-8729 (24 hours a day, seven days a week) and make a payment by phone.
Call us at (509) 661-8002 Mon., Tues., Thurs., Fri. between 8 a.m. and 5 p.m., to pay or set up automatic payments
Estaremos disponibles por teléfono desde las 8 a.m. hasta las 5 p.m. de lunes a viernes.