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Our Customer Relations phone line will be unavailable from 2-5 p.m. Tuesday. If you have billing questions, please call us back Wednesday morning.
La línea telefónica del departamento de servicio al cliente, no estará disponible este martes de 2pm a 5pm. Por favor comuníquese con nosotros el miércoles por la mañana para cualquier pregunta.  

Effective Friday, March 13, Chelan County PUD closed public access to its office lobbies and other public entrances, until further notice as our community faces increasing impacts from COVID-19. The closure effects PUD offices in Chelan, Leavenworth and Wenatchee. Read more

We’re here for you. We want to talk to you if you need assistance with your Chelan PUD bill. 
We have payment options to help our customers.

We're available by phone from 8 a.m.-5 p.m. weekdays. As always, your bill and payment options are available 24/7 on this page.

Estaremos disponibles por teléfono desde  las 8 a.m. hasta las 5 p.m. de lunes a viernes.

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Go Paperless

If your account is past due or scheduled to be disconnected, please call the office, at (509) 661-8002. We have payment options to help our customers. We want to talk to you if you need assistance with your Chelan PUD bill.

If you are having trouble accessing our online bill payment site, please feel free to call (509) 661-8729 (24 hours a day, seven days a week) and make a payment by phone.

Ways to pay

Pay online

Call us at (509) 661-8002 between 8 a.m. and 5 p.m., to pay or set up automatic payments

Make an automated payment at (509) 661-8729

Mail your payment to PO Box 1231, Wenatchee WA 98807

Leave your payment in one of the PUD’s drop boxes in Wenatchee, Chelan or Leavenworth

Scammers are calling our customers
Scammers are calling our customers demanding immediate payment. We don't do that. If you think you've received a scam call, hang up and call us at (509) 663-8121 to report it and check your account.