Understand Your Bill

Account Number. Use this number when calling us about your bill. Customers who use online bill-paying services through a bank should provide this number.

Due Date. Shows the date your bill is due.

Account Summary. Shows the charges, including total payments since last bill.

Amount Due. Shows the total amount due.

Consolidated Billing. If you have multiple services from Chelan PUD, they are combined on a single statement. This bill shows electric and water service. Customers with several services may receive bills with several pages.

Meter Information. Shows the meter readings used to calculate your bill. For energy use, it's kilowatt hours (kWh); water consumption is measured in gallons. In some cases, the meter does not have sufficient capacity to register the customer’s consumption, and a multiplier must be used. Some meters are designed to record only a fraction of the actual kilowatt hours or gallons. These meter readings must be multiplied by a specific factor – the multiplier – to determine actual consumption. Meters with sufficient capacity have a multiplier of 1. Most residential electric meters have a multiplier of 1 or 10; most water meters have a multiplier of 100.

Estimated Use. Meters are read monthly, but sometimes meter readers cannot access meters. In those cases, use is estimated and you will see a “Yes” listed. “No” in this case means the bill is based on an actual reading, not an estimate.

Rate Schedule. The rate used to calculate your bill. Most residential electric customers are schedule 1 customers. Rate schedules are available on the rates page of this website, or you can request them by calling (509) 661-8002.

Basic Charge. This charge is associated with maintaining services, reading meters, billing expenses and other general administrative costs.

Consumption Graph. Use this chart to compare your energy and/or water use from month to month.

Helping Hand and SNAP contribution. If you would like to contribute to Helping Hand (help low-income families pay their utility bills) or SNAP (purchase locally produced wind and solar power), write the amount(s) in the box(es). Add these additional amounts to the “Amount Due.” Write the new total in the box next to “Total Amount Paid.” Note: If you have signed up to contribute to Helping Hand or SNAP on a monthly basis, this amount is automatically added to your bill and is reflected in the printed total. You do not need to add these contributions to the bill total.

Payment Stub. Tear off and enclose this with your payment. Note the automatic credit card payment or checking account deduction. You can still donate to Helping Hand or SNAP.