Our Strategic Plan

THANK YOU to the thousands of customers who thoughtfully responded to our Strategic Planning survey this summer and fall!

 This effort was designed to guide the utility over the next five years as we strive to meet our vision to provide the Best Value, for the Most People, for the Longest Time

Our commissioners adopted the Strategic Plan 2020-2024 this past October.

Thank you again for your participation and interest.

Strategic Planning topic icons


2015-2019 Strategic Plan

In October of 2013, Chelan County PUD began a conversation with our customer-owners about how our actions as a public power utility could enhance the quality of their lives. This was a new chapter in our journey toward achieving the "ideal" of public power’s commitment to service, stewardship, and customer satisfaction.

Chelan PUD exists because our customer-owners had a vision more than 75 years ago to create this utility and entrust it to a locally-elected Board of Commissioners. The vision for this effort was defined by our Board of Commissioners, who recognized this strategic planning effort as a potentially historic opportunity for the entire county to make informed choices about the future direction of this utility. We began by asking a simple question: How could we create the best value, for the most people, for the longest period of time? Because we work for our customer-owners, we believed this question should be answered by everyone.

Learn about the Process

Find out more about how the PUD engaged customer-owners in the strategic planning process.

Download the Strategic Plan

The 2015-2019 Strategic Plan is available for download as a PDF file at the link below.

2015-2019 Strategic Priorities

Chelan County PUD Strategic Priorities for 2015 to 2019 (Reinvesting, Debt Reduction, Investing in Public Power Benefits)