Service Center

Join us at an upcoming Open House to learn more about a proposed consolidated Service Center


  • Wenatchee - Monday, March 18, 4-6pm, Wenatchee Valley Museum and Cultural Center
  • Cashmere - Tuesday, March 19, 4-6pm, Cashmere Riverside Center
  • Leavenworth - Wednesday, March 20, 4-6pm, Leavenworth Fire Hall
  • Chelan - Thursday, March 21, 4-6pm, Lake Chelan Chamber of Commerce
  • Entiat - Monday, March 25, 4-6pm, Entiat Fire Hall

PUD Commissioners will review all of the survey results, comments and questions from customer-owners in early April to decide next steps. Be sure to let us know what you are thinking so that we can give that information to Commissioners.

Virtual Open House


Join us on an exciting journey

Chelan PUD spent almost three years looking at ways to improve the services we deliver to you. We even walked through the process of getting a new service connection from the eyes of customer – and what we found is that we’ve got great, helpful people, but unknowingly, we’ve created barriers to great customer service by the way our facilities are designed.

Looking back since the 1960s – when the third floor was added to the headquarters building – here are some comparisons:

  Then Now 
 16,700 customers  50,000 customers
 285 employees   858 employees
 200 vehicles  776 vehicles/equipment
 No telecommunications  County-wide broadband network
 No park systems  15 parks


Needless to say, a lot has happened in 50+ years at the PUD, but not much has happened with our facilities to keep up with the times and to meet the needs of our customers. Some buildings on the downtown, Fifth Street campus date back to 1920. At our Hawley Street facility, some date back to the 1950s.


Likewise, we encourage you to save money and be energy efficient. Sadly, our facilities aren’t energy efficient and it would be cost prohibitive to make most of the buildings efficient to today’s standards. It costs the PUD more than $3 million every year to maintain these aging, inefficient buildings.

And the traffic. No one wants to see the Wenatchee area become as congested as the Puget Sound region. Yet, we know that PUD trucks spend a lot of unnecessary time on Wenatchee Avenue – because 70 percent of all service trips are north of Wenatchee. Our estimates are that $750,000 could be saved on travel costs alone.

That’s all to say that the time is right to make some changes. And, we want you to take this journey with us and give us your thoughts along the way.

We have a fantastic opportunity to provide the greater Wenatchee community with a crown jewel of a redevelopment project almost in the heart of downtown Wenatchee. What would you like to see here? How would you like to see this city grow and remain the hub of North Central Washington?

And, how would you like to see PUD services better serve you and your utility needs? Could a new, centralized facility benefit you? How? What would you like to see at a new facility?

Service Center Timeline Image

Now is the time to get involved

In February and March we will be reaching out to our customers throughout Chelan County. We will be making presentations to service and civic groups, talking to city councils and holding open houses. The schedule below gives you an idea of where we will be and when. If you have a group that would like a presentation, send us an email.

This Service Center Outreach Kickoff gives you an idea of what we will be talking about with the community. You can find all sorts of information within this website page. And, if you don’t find something you want to know about – let us know and we will help you.

We hope you will take us up on our invitation! You may have that great idea that we haven’t thought of yet!

Share your comments and ideas by March 26 to enter the drawing for an iPad. Contest rules

If you have questions or other comments, please use our form, email or call 509-661-4294.