Service Center


After years of study and planning – and work with numerous community members and advisory groups, Chelan PUD broke ground in August 2020 on a new multi-faceted customer service center.

The milestone sets the PUD on a path to greater efficiency and customer service, states PUD Board President Garry Arseneault. It helps ensure future generations of Chelan County residents will continue reaping the benefits of low-cost, clean hydropower. The 19-acre campus will combine most of the PUD’s non-hydro services, including Customer Service, Warehouse, Fish and Wildlife, and Customer Energy Solutions.

The PUD has completed foundation work for the administration building at the Olds Station site and structural steel is going up in stages. Previous work has included underground wiring and electrical, as well as the placement of piers for building foundations. On Feb. 1, the PUD Commissioners approved a resolution allocating a Guaranteed Maximum Price (GMP) of $95 million for construction of office and operation buildings, cabling for enhanced technology systems and landscaping. Not included in this GMP are funds for furnishings and off-site road improvements. Project staff will come back to the Commission to seek approval for the finishing work,

Construction is slated to run through 2022, with a phased move-in beginning in late 2022. All customer-service functions, along with Commissioner meetings will be the last services to move. An Open House celebration tentatively is planned for April, 2023. 

Investing in Assets

  • One-stop location for customer transactions
  • Centralized operations will reduce crew response times
  • Consolidated operations and administrative functions will maximize efficiencies
  • Construction supports local jobs and contributes to local sales tax benefits
Aerial image From North_Radio Tower CustomerLobby



Service center timeline update


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