Join us on an exciting journey
Chelan PUD spent almost three years looking at ways to improve the services we deliver to you. We even walked through the process of getting a new service connection from the eyes of a customer – and what we found is that we’ve got great, helpful people, but unknowingly, we’ve created barriers to great customer service by the way our current facilities are designed and how they function.
Looking back since the 1960s – when the third floor was added to the headquarters building – here are some comparisons:
Needless to say, a lot has happened in 50+ years at the PUD, but not much has happened with our facilities to keep up with the times and to meet the needs of our customers. Some buildings on the downtown, Fifth Street campus date back to 1920. At our Hawley Street facility, some date back to the 1950s.
That’s all to say that the time is right to make some changes. And, we want you to take this journey with us and give us your thoughts along the way.