Service Center

The plans for a new Chelan County PUD Service Center in Olds Station continue to move forward. Adjustments in schedule and scope are being made due to the COVID-19 pandemic. The most recent presentation to the Chelan PUD Commissioners can be found here.

Site preparation work continues in anticipation of groundbreaking during summer 2020. The schedule and scope changes are not expected to delay the opening of the new service center significantly. Currently, the plan is for a phased move-in starting in late 2022 or early 2023.

Visit our FAQ's page for more information

Click here for a complete outline of staff presentations about the project. 

This website will be continuously updated at each step of the project to keep the community informed. Please don’t hesitate to reach out and contact us at any time by sending an email to

BuildingA-LookingSouth CustomerLobby

Service center timeline update

Join us on an exciting journey

Chelan PUD spent almost three years looking at ways to improve the services we deliver to you. We even walked through the process of getting a new service connection from the eyes of a customer – and what we found is that we’ve got great, helpful people, but unknowingly, we’ve created barriers to great customer service by the way our current facilities are designed and how they function.

Looking back since the 1960s – when the third floor was added to the headquarters building – here are some comparisons:

  Then Now 
 16,700 customers  50,000 customers
 285 employees   858 employees
 200 vehicles  776 vehicles/equipment
 No telecommunications  County-wide broadband network
 No park systems  15 parks


Needless to say, a lot has happened in 50+ years at the PUD, but not much has happened with our facilities to keep up with the times and to meet the needs of our customers. Some buildings on the downtown, Fifth Street campus date back to 1920. At our Hawley Street facility, some date back to the 1950s.

That’s all to say that the time is right to make some changes. And, we want you to take this journey with us and give us your thoughts along the way.