Service Center


After years of study and planning – and work with numerous community members and advisory groups, Chelan PUD broke ground in August 2020 on a new multi-faceted customer service center.

The milestone sets the PUD on a path to greater efficiency and customer service, states PUD Board President Garry Arseneault. It helps ensure future generations of Chelan County residents will continue reaping the benefits of low-cost, clean hydropower.

The Board of Commissioners determined that a centralized facility would provide the best value and experience for the most people during the next 50 to 100 years.   The 19-acre campus will combine most of the PUD’s non-hydro services, including Customer Service, Warehouse, Fish and Wildlife, and Customer Energy Solutions.

Construction is slated to run through 2022, with a gradual move-in planned for late 2022 or early 2023.

Investing in Assets

  • One-stop location for customer transactions
  • Centralized operations will reduce crew response times
  • Consolidated operations and administrative functions will maximize efficiencies
  • Construction supports local jobs and contributes to local sales tax benefits


Service center timeline update


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This website will be continuously updated at each step of the project to keep the community informed. Please don’t hesitate to reach out and contact us at any time by sending an email to