PLEASE NOTE
A resume, cover letter, and unofficial transcript are required for student positions. To apply, combine your cover letter and resume into one PDF or WORD document and upload when requested through the online application process (we do not accept .wps or zip files).
Please include the following:
- major and career objectives
- describe your interest in the Student-Customer Relations position
Incomplete materials will not be considered.
CONTRACT RATE
Earn while you learn! Chelan PUD pays $13.92 - $15.73 per hour (based on education, skills and abilities).
JOB DURATION
The student in this position will work full-time during the summer (Monday - Friday; typically 8:00 am - 5:00 pm) and may also work, if available, during winter and spring academic years (for one or two years, depending on student status, need, budget and performance). Local area students may also work up to 20 hours per week during the remainder of the year(s).
JOB POSTING
JOB PURPOSE:
Introduce a student to the field of business, accounting, information technology, customer service or other related area of study, to apply knowledge acquired in the classroom to real-work situations, as well as gain skills and experience. Students will work in the Customer Relations department and learn basic payment processing, provide support and backup for payment processing, filing, archiving, meter route reviews, Excel, key performance indicators (KPI) maintenance, and other projects as needed to support department needs. Student will acquire an overview of Customer Utilities and the services that the District provides and may assist in other Customer Utilities areas as need.
Student work schedules are limited to a maximum of 20 hours per week during the academic year, except during academic school breaks. Students may work up to 40 hours per week during spring, winter, and summer academic school breaks. Student employment may not exceed two years from the date of hire.
JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function of the job satisfactorily.
# EF/SF % of Time Job Functions
1. EF 25% Provide payment processing support.
2. EF 25% Provide support with filing and archiving.
3. EF 25% Provide support with city tax and premise reviews with meter route files.
4. EF 25% Assist with customer service functions in areas of Customer Utilities as needed.
5. EF Ongoing Must immediately inform supervisor if student enrollment status changes and the employee no longer meet student eligibility guidelines.
6. EF Ongoing Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
QUALIFICATIONS: The qualifications listed below are representative of those required, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education:
Must be at least 17 years of age at time of hire. Must be currently enrolled in a bona fide education program (in an accredited college or university) with valid documentation presented at hire and subsequent quarter/semester enrollments. Requires some pre-requisite coursework toward a business, accounting, information technology or customer service related field. Must be earning a minimum of 10 credits for each applicable quarter/semester and must maintain a minimum overall grade point average of 2.5 on a 4.0 scale.
Experience:
No experience required for this entry-level position but previous customer service experience preferred.
Specific KSA's: A fully skilled incumbent will have the following specific knowledge, skills, and abilities:
Requires customer service and communication skills, written and oral, developed through work or educational experience, accounts receivable, cash handling or payment processing desired.
Language Skills:
Candidate must be proficient in reading, writing and speaking English. Ability to proficiently read, write and speak Spanish is desired.
Computers & Equipment: A fully skilled incumbent will have the ability to utilize the following software, hardware, or equipment:
To perform this job successfully, an individual is required to have knowledge of Microsoft Outlook; Microsoft Excel; Microsoft Word; Microsoft PowerPoint; and General Office Equipment.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to engage in repetitive motion using the hands or arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, crawl or twist torso. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level is usually moderate.
BACKGROUND SCREENING
Pursuant to the Cardholder Information Security Program (CISP) of 2001, Chelan County Public Utility District #1 is mandated to conduct background screening of personnel granted rights to access credit card holder information.
DISCLAIMER
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
EEO
Chelan PUD is an Equal Employment Opportunity employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or other protected classifications as defined by law.
EO M/F/Disability/Vet Employer
EEO Law Poster (English or Spanish)
EEO Law Poster Supplement (English)
Chelan PUD will not be offering any work visa sponsorship for this role.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)