Comparing Advanced Metering To Current Meters

Transitioning to advanced meters is a bit like upgrading to a smart phone from a land line phone—both technologies work, but the smart phone provides a better user experience and allows customers to stay even more connected to what matters to them.

Current meters

  • Are manually read by meter readers every month, creating opportunities for billing errors and estimations.
  • Require meter readers to drive more than 200,000 miles annually to record customer data. This creates vehicle fuel costs and produces pollution from vehicle trips.
  • Cannot alert the utility to power outages (Chelan PUD currently relies on customer phone calls to know when the power is out).
  • Do not have built-in safety features.

Advanced meters

  • Uses secure wireless communications to send energy-use information directly to us.
  • In the future, will enable customers to view their energy-use information daily. This can empower you to make energy- and money- saving choices.
  • Alerts us to power outages, enabling a faster outage response.
  • Creates more reliable customer billing. Advanced Metering reduces several manual processes, helping to ensure meters are read correctly and customers are billed accurately every time.
  • Provides added safety features like sensors that can detect increasing temperatures.