Your PUD Contact Us

Chelan County PUD offices are open from 8 a.m. to 5 p.m. Monday through Friday. (Chelan office is closed from 11:30 a.m. to 12:30 p.m. and the Leavenworth office is closed from noon to 1 p.m.)

Email: ContactUs@chelanpud.org
Phone: (509) 663-8121
Toll-free: (888) 663-8121
Information line: Recorded messages on job opportunities, parks, public records, customer billing, river flows, fish counts, and conservation tips. (509) 661-8000
Hearing impaired TTY: (509) 661-4621
Underground Utility Location: (800) 424-5555

Kimberlee Craig: (509) 661-4320
Steve Lachowicz: (509) 661-4639

To report an outage or emergency involving power, water, wastewater or fiber-optics 24 hours a day, 7 days a week call (877) 783-8123.

• Electricity: (509) 661-4254
• Fiber optics: (509) 661-4151
• Street or area lights: (509) 661-4233 or (509) 661-4325
• Water/Wastewater: (509) 661-4254

Email our Help Desk
Help for employment and online application issues

• Customer Service Department
  
  • Billing questions: (509) 661-8002
  • Credit/payment arrangements: (509) 661-8003
  • Opening/closing accounts: (509) 661-8004
  • Customer Service Engineering: (509) 661-8007
• Energy Services/Conservation: (509) 661-8008
• Employment Information: (509) 661-8001 or (800) 297-8074
• Fiber Optics: (509) 661-4151
• Parks
  
  • PUD Park Infoline: (509) 661-8006
  • PUD Park Shelter Reservations: (509) 661-4551
• Procurement & Contract Services: (509) 661-8005
• Rocky Reach Visitor Center: (509) 663-7522
• Service Department
  
  • Tree Trimming: (509) 661-4508
  • Line Crews: (509) 661-4325
  • Water & Wastewater: (509) 661-4254
  • Customer Service Engineering: (509) 661-8007