Your PUD Contact Us

Outages or Emergencies

Get outage information or report an outage 24 hours a day, 7 days a week call
1-877-PUD-8123.

Also, please call if you have information about the location of a downed tree or power problem.

Office hours

Chelan County PUD offices are open from 8 a.m. to 5 p.m. Monday through Friday. (Chelan office is closed from 11:30 a.m. to 12:30 p.m. and the Leavenworth office is closed from noon to 1 p.m.)

General inquiries

Email: ContactUs@chelanpud.org
Phone: (509) 663-8121
Toll-free: (888) 663-8121
Information line: Recorded messages on job opportunities, parks, public records, customer billing, river flows, fish counts, and conservation tips. (509) 661-8000
Hearing impaired TTY: (509) 661-4621
Underground Utility Location: (800) 424-5555

Media contact

Kimberlee Craig: (509) 661-4320
Suzanne Hartman: (509) 661-8291
Christy Shearer: (509) 661-4258

Outages or emergencies

To report an outage or emergency involving power, water, wastewater or fiber-optics 24 hours a day, 7 days a week call (877) 783-8123. Get outage alerts at www.twitter.com/chelanpud.

To report a problem that is not an emergency
  • Electricity: (509) 661-4254
  • Fiber optics: (509) 661-4151
  • Street or area lights: (509) 661-4233 or (509) 661-4325
  • Water/Wastewater: (509) 661-4254
Problems with the Web site

Email our Help Desk
Help for employment and online application issues

Department phone numbers
  • Customer Service Department
    • Billing questions: (509) 661-8002
    • Credit/payment arrangements: (509) 661-8003
    • Opening/closing accounts: (509) 661-8004
    • Customer Service Engineering: (509) 661-8007
  • Energy Services/Conservation: (509) 661-8008
  • Employment Information: (509) 661-8001 or (800) 297-8074
  • Fiber Optics: (509) 661-4151
  • Parks
    • PUD Park Infoline: (509) 661-8006
    • PUD Park Shelter Reservations: (509) 661-4551
  • Procurement & Contract Services: (509) 661-4479
  • Rocky Reach Visitor Center: (509) 663-7522
  • Service Department
    • Tree Trimming: (509) 661-4508
    • Line Crews: (509) 661-4325
    • Water & Wastewater: (509) 661-4254
    • Customer Service Engineering: (509) 661-8007
Office locations

Wenatchee (PUD Headquarters)
327 N. Wenatchee Ave
Wenatchee, WA. 98801  Map
Phone (509) 663-8121
Fax (509) 661-8126

Mailing address:
P.O. Box 1231
Wenatchee, WA  98807-1231

Chelan
1034 E. Woodin Ave
Chelan, WA 98816  Map
Phone (509) 682-2581
Fax (509) 661-8136

Leavenworth
222 Chumstick Highway
Leavenworth, WA 98826
Phone (509) 548 -7761
Fax (509) 661-8135