Advanced Metering Contact

I need to SCHEDULE an installation appointment:

On the day of your installation, we need access to your meter, and we prefer you to be reachable by phone. If your meter is behind a locked gate, you keep a dog in the yard, you need to be on site, or you will be unreachable by phone (out of the country) – please request and installation appointment. 

I need to REschedule an installation appointment:

You may need to reschedule an installation appointment if you received a door hanger or the installer met you onsite but needs to return to complete the installation.

To RESCHEDULE an appointment, please call us at 509-661-8540.

I want to opt out of my new advanced meter:

Please visit our Opt-Out page or complete the online Opt-Out Application.

I have questions about my installation:

Please visit our Installation webpage.

If you need to confirm the installer was at your home or business, please call us at 509-661-4325 Option #2, Mon.-Fri., 8am-5pm or email customeroutreach@chelanpud.org.

I have general questions about the Advanced Metering project:

Please visit our Advanced Meter Deployment webpage.
If you have additional questions, please contact customeroutreach@chelanpud.org or 509-661-8540.

I want to share comments on the Advanced Metering project:

We always like to hear from our customers. If you’d like to share your comments with us, please use this form. You may also find some of the information you’re looking for on our Overview, Background or FAQs pages.