Our Mission, Vision and Values


In a rapidly changing utility environment, we will provide: The Best Value for the Most People for the Longest Time


To enhance the quality of life in Chelan County by providing sustainable, reliable utility services.

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Our Values

Safety (protect public and employee health and safety)

  • Safety ethic owned by all employees/proactive in preventing injuries

Stewardship (acting on behalf of customer-owners, protecting public resources entrusted to us)

  • Aligns work with customer-owner interests
  • Actions support local control, enhancing long-term value, appropriate transparency, diversity reflecting the community
  • Protects and enhances natural resources affected by District activities
  • Effective communication helps the Board accomplish its policy guidance function

Trustworthiness (competence, integrity)

  • Demonstrates competence in required job skills and knowledge
  • Assures the District acts in accordance with applicable policies, laws and regulations
  • Results in actions that promote community respect for the PUD
  • Builds long-term, collaborative relationships with customer-owners, stakeholders and employees through respectful treatment

Operational Excellence (high-quality innovative work execution)

  • Demonstrates proactive commitment to continuous improvement
  • Instills clear accountability that leads to efficiency and high performance
  • Innovative work execution through supporting personal ownership