Having challenges paying your utility bill?
We’re here for you. We have payment options to help our customers and other programs.
If your account is past due or scheduled to be disconnected, please call the office, at (509) 661-8002. Assistance and payment options may be able to help you, our customer.
Tips and Tricks to using Powerpay to Pay online
We recognize that we have a unique system and are looking to upgrade soon, in the meantime, we’ve found the following helpful if you are having trouble logging in:
- All passwords are case sensitive but cannot contain any special characters or symbols; they should contain at least 8 characters - numbers and letters only
- Try to login at least every 60 days to maintain your authenticity verification. If it’s been longer than 60 days you may need to contact our office for a password reset
- When you are done with your session, please “logout” - closing your browser without logging out can lock your account and you may need to contact our office for a password reset.
- Try a browser other than Safari
Having troubles accessing Powerpay?
Call us at (509) 661-8729 (24 hours a day, seven days a week) and make a payment by phone.
Call us at (509) 661-8002 Mon., Tues., Thurs., Fri. (closed Wed) between 8 a.m. and 5 p.m., to pay or set up automatic payments
Estaremos disponibles por teléfono desde las 8 a.m. hasta las 5 p.m. de lunes a viernes.