by
Rachel Hansen | Nov 02, 2026
Chelan PUD customers may be contacted over the next month to get input about their satisfaction levels with the PUD. Starting Nov. 3, Strategic Research of Spokane will begin reaching out to customers via phone, text and email. The research firm expects to complete the survey by the end of the month. The PUD conducts customer satisfaction surveys every two years.
“The customer survey gives us valuable feedback about what’s working well and where we can do better,” said Chief Strategy and Stakeholder Officer Justin Erickson. “Our goal is to deliver the best possible value and continue earning the trust of our customer-owners.”
Among other things, the survey will measure:
- Overall customer satisfaction
- Satisfaction with PUD reliability
- How well the PUD communicates with customers
- How the PUD is fulfilling its mission in the community
The biannual survey will be a representative sample that matches the demographics of Chelan County. It will be conducted in both English and Spanish. Strategic Research has conducted similar surveys for both public and private utilities throughout Washington state.
If customers have questions, they can contact Chelan PUD at [email protected].