PLEASE NOTE
Applicants are required to submit a cover letter and resume. The resume should include both months and years of current and/or previous employment. The cover letter must summarize experience as main receptionist, switchboard operator, call center representative, or customer service representative. To expedite the process, combine your cover letter and resume into one PDF or WORD document and upload electronically when requested in the online application process.
Incomplete materials will not be considered.
Although the position is Open until Filled, applicants are encouraged to apply immediately.
CONTRACT RATE
In addition to the Contract Rate of $20.15 - $25.27 (which may be determined by previous employment) Chelan PUD employees also enjoy outstanding benefits which include the option of a zero cost medical plan (medical, dental and vision for all eligible dependents), holidays and personal leave accrual.
JOB DURATION
This is a full-time, limited assignment position expected to last more than 6 months but less than 2 years.
JOB POSTING
JOB PURPOSE:
Serves as the main receptionist, first point of contact for Chelan County PUD. Operates the telephone system, greets callers and walk-ins, answers inquiries and provides information and assistance to the general public, customers, vendors and visitors. Assists with pool car tracking and other project related support. Available for outages and emergencies as determined by the Office Services (OS) Department Manager.
JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function of the job satisfactorily. Essential functions are those activities that, if not performed, would significantly and fundamentally alter the position.
# EF/SF % of Time Job Functions
1. EF 70% Operates telephone switchboard and is responsible for answering large volume of incoming calls, transfers, outages, and paging. Assists customers and employees with questions, provides information and creates customer sign-ins. Monitors customer behavior and contacts Security as needed. Updates switchboard directories, records and reports switchboard malfunctions, updates and trains staff on all duties. Be available as emergency personnel when needed.
2. EF 25% Update and maintain pool car check out records including SharePoint updates, work orders, checking out vehicles, fuel card receipts, acknowledgements and other duties as assigned.
3. SF 5% Receive and sign for small courier packages and bid documents. Log, track, and call department(s) to expedite packages/letters quickly. Cross training in the mailroom as scheduled by OS Manager.
4. EF Ongoing Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
QUALIFICATIONS: The qualifications listed below are representative of those required, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Post-Secondary Education:
No post-secondary education required.
Experience:
Requires one (1) year experience as a main receptionist, switchboard operator, call center/customer service representative, or other comparable role. Work experience should include all of the following: operating a multi-line telephone system; providing information or resources to a diverse group of customers, face to face and on the phone; and providing excellent customer service skills.
Also requires CPR Certification and valid First Aid card 90 days of hire.
Requires ability to type at 40 wpm, net of errors, and proficiency with Word demonstrated by a clerical aptitude test with a pass rate of 50%
Specific KSA's: A fully skilled incumbent will have the following specific knowledge, skills, and abilities:
Knowledge:
• District switchboard operations
• Customer service principles
• General knowledge of District operational areas
Skills & Abilities:
• Excellent customer service skills
• Must be a flexible individual with excellent interpersonal and communication skills.
• Requires ability to use e-mail
• Ability to work with diverse customers and employees
• Ability to learn and operate the District’s switchboard and handle customers and projects concurrently. Must be able to work independently
• Must be able to train new staff on operator duties and customer service.
• Ability to learn Pool Car checkout system,
• Ability to assist Security by identifying possible volatile situations and assist with badging visitors.
• Must be able to maintain confidentiality and be available for outage calls and be identified as emergency personnel as directed by the Office Services Department Manager.
Language Skills:
Must be proficient in reading, writing and speaking English. Bilingual fluency in English and Spanish is preferred.
Computers & Equipment: A fully skilled incumbent will have the ability to utilize the following software, hardware, or equipment:
To perform this job successfully, an individual is required to have knowledge of PeopleSoft Time Entry/HRIS; Microsoft Outlook; Microsoft Excel; Microsoft Word; and Maximo Order Processing. Advance skills required with Switchboard Consoles.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; talk, hear. The employee is frequently required to use hands to finger, handle or feel; reach with hands and arms; and perform repetitive hand or arm motion. The employee must regularly lift and/or move up to 10 pounds (when working in mailroom) and the employee must regularly lift and/or move up to 10 pounds above shoulder height unassisted (when working in mailroom). Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BACKGROUND SCREENING
Pursuant to the Cardholder Information Security Program (CISP) of 2001, Chelan County Public Utility District #1 is mandated to conduct background screening of personnel granted rights to access credit card holder information.
DISCLAIMER
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
EEO
Chelan PUD is an Equal Employment Opportunity employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran or disabled status, or other protected classifications as defined by law.
EO M/F/Disability/Vet Employer
EEO Law Poster (English or Spanish)
EEO Law Poster Supplement (English)
Chelan PUD will not be offering any work visa sponsorship for this role.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)