Our Coronavirus Response

Chelan PUD response to COVID19

COVID-19 Customer Support Information

Chelan PUD appreciates that our customers have continued to pay their bills during this difficult period. We realize though that some of our customers may need assistance with their bills or to make other arrangements to pay their bills due to financial hardships resulting from layoffs, reduced hours, or other circumstances caused by the pandemic. There are many assistance programs that you may qualify for, and our Customer Relations team encourages you to contact our offices to discuss your account to find the best solution to help during this challenging time. Please call us at (509) 661-8002, between 8 a.m. and 5 p.m., Monday through Friday or email customerhelp@chelanpud.org.

Suspending shut-offs and waiving late fees

To protect the health and well-being of our communities and families, customers with past-due accounts (electric, water and wastewater) will not be facing disconnection or late fees through October 15th. This pause in shut-offs and late fees does not relieve customers from the obligation to pay for utility services though. We ask that you contact us if you may have problems paying your bills so that we can work together to development repayment solutions.

Payment arrangement options

While the PUD is unable to cancel past due accounts, PUD Customer Representatives can work with customers to make payment arrangements that can be designed to fit your individual needs including longer term payment arrangements for customers with higher balances. Contact us at (509) 661-8002 to find solutions that will work for you.

Ways to pay

PUD lobbies remain closed; however, there are still many ways to make payments.

  • Drop-boxes by doors at our Chelan, Leavenworth and Wenatchee offices
  • Automated payment line at (509) 661-8729
  • Online with Powerpay

Visit Pay My Bill for more information

Bill assistance programs and discounts (Available any time)

Senior citizen discount

Seniors age 62 and over with a combined income of $35,000 or less may be eligible for a discount on their electric bills of up to $9.25 per month. The discount for qualifying seniors who are water customers is $9.60 per month; for wastewater customers it’s $10.10 per month.

Apply for a Senior Discount. Aplica para Descuento para Personas de la Tercera Edad.

Disabled customer discount

Disabled customers with a combined income that is 125 percent or less than the Federal Poverty Income Guideline may qualify for a discount on their electric bills of up to $9.25 per month. The discount for qualifying disabled customers for water is $9.60 per month; for wastewater customers it's $10.10.

Apply for a Disabled Discount. Aplica para Descuento de Discapacidad.

Helping Hand

Helping Hand helps residential customers pay their electric bills. Customers can make a Helping Hand donation to support other customers every time they pay their bill. Helping Hand funds are managed by the Chelan-Douglas Community Action Council. You can apply to receive a Helping Hand or other support from Community Action Council programs at: www.cdcac.org or (509) 662-6156.  

Conservation efforts

Find tips on lowering your electric bills and keeping your home comfortable on our website at www.ConservationMakesCents.org. Or speak with a PUD Energy Adviser at (509) 661-4380.

Deferment of rate increases

In recognition of the economic impact of COVID-19, the Board of Commissioners authorized the deferment until December 1 of the rate increases that were to take effect June 1. Visit Rates Planning for more information.

Information about other PUD services

Many of the services at the PUD have resumed normal operations and crews will continue to respond to outages and perform necessary maintenance work. To learn more about PUD Services, please visit some of these pages or email us at ContactUs@chelanpud.org.