Chelan PUD crews are ready to respond as ice storm approaches

by Kimberlee Craig | Jan 17, 2017

Chelan County PUD line crews, customer service staff and the many employees who support them are prepared to respond if power outages result from the forecasted ice storm.

PUD crews have moved equipment and materials to key locations across the county to reduce travel time if ice makes driving difficult. The District’s emergency response team is in place to manage the response if there are storm-caused outages.

If the power goes out, customers can report it at 877-783-8123 any time of the day or night, as well as get updates on restoration times. Please listen to the recording.

Customers also can find outage updates on and on Twitter @ChelanPUD. Tweets are displayed on the home page of the PUD website at

Here are some ways for Chelan PUD customers to stay comfortable, stay safe and be ready if winter storms cause a power outage.

  • Talk with your family and making a plan for where to meet and what to do if you can’t safely be at home
  • Pack – and check - an emergency kit with supplies for each family member for up to three days. Remember pets need food and water, too. Find tips for your kit at
  • Keep a flashlight handy, having a cell phone and car charger or one corded phone (cordless phones don’t work without electricity). Know how to manually open electric garage doors

If there is a power outage:

  • If you see a downed power line, assume it is live and stay away. Do not try to remove tree limbs from power lines
  • Report a power or PUD water outage by calling our 24-hour line, 877-783-8123. Listen to the recording and stay on the line if you have information to add or a special need
  • Leave a porch light and/or one inside light on so crews easily can tell when power is restored
  • Unplug electronics and turn electric heat down to 50 degrees
  • If using a portable generator, make sure appliances are plugged directly to the generator or disconnect your home from the PUD’s electric system with a transfer switch installed by a licensed electrician. Here is more information about back-up generators
  • Do not use fuel-burning devices, like gasoline-powered generators, gasoline-powered pressure washers, camp stoves and lanterns, or charcoal grills in homes, garages, or any other confined space such as attics or crawl spaces, or within 10 feet of windows, doors or other air intakes Using these items in your home can produce carbon monoxide, which can be deadly.
  • Pick one room that could be your “warm” room if there is an outage that continues for several hours, or maybe days
  • Run a little water from faucets if the power is out
  • Visit and click the blue “Outages” button on the home page for more information

If there is a fiber outage:

  • Call or check your service provider’s website for information or to report a problem. The provider will let Chelan PUD know if repairs are needed on the broadband network.

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Get updates from Chelan PUD on Facebook at and follow us on twitter@ChelanPUD.

Sign up for emergency alerts from Chelan County Emergency Management at

Check Washington State Department of Transportation’s website for winter driving tips

Outages or Emergencies

Visit our Safety and Outage Center for information, or to report an outage, 24 hours a day, 7 days a week, call 1-877-PUD-8123.


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