Our Coronavirus Response

Chelan PUD response to COVID19

We’re here for you…

  • We have payment options to help our customers
  • We want to talk to you if you need assistance with your Chelan PUD bill
  • Please call us at (509) 661-8002, between 8 a.m. and 5 p.m., Monday through Friday or email contactus@chelanpud.org

We'll continue to conduct business by phone and online

  • Our Customer Relations staff is available by phone during weekday business hours at (509) 661-8002 or toll-free, at 888-663-8121.
  • You can leave payments in drop boxes by the doors at our Chelan, Leavenworth and Wenatchee offices.
  • You can pay your PUD bill by phone at (509) 661-8729
  • Or pay it online with Powerpay 
  • PUD line crews are staffed and ready to respond to outages and restore service. Please continue to report outages on the 24/7 outage line at 877-783-8123

Latest news

Chelan PUD and local internet providers go live with first set of Wi-Fi hotspots

by Neil Neroutsos | May 01, 2020
Chelan County PUD is partnering with local internet service providers (ISPs) to create free Wi-Fi access points known as “hotspots” at locations across the county.

Working with community organizations to identify sites, the PUD and LocalTel this week launched the first set of hotspots at these locations:

  • 4593 Squilchuck Road, Wenatchee
  • 420 Methow Street, Wenatchee
  • 5700 Wescott Drive, Cashmere
  • 201 Riverside Drive, Cashmere
  • 694 Highway 2, Leavenworth
  • 2331 Albin Drive, Entiat
  • 157 E Wapato Way, Manson
  • 345 Madeline Road, Manson

For updates as additional sites become available, visit www.chelanpud.org/hotspots

This effort will help people who are coping with the impacts of the coronavirus crisis and the need for students to continue learning while schools are physically closed. Up to 50 sites are planned in the coming weeks as needs require.

At a recent meeting, PUD commissioners unanimously agreed to offer bandwidth at no charge to local ISPs, which in turn allowed the ISPs to install equipment to provide free wireless access to the internet.

The goal is to extend broadband access to students and community members without internet at home as classes move online, people need to file applications or are depending on websites and social media for vital information during the COVID-19 epidemic.

Given that schools have the staff and technology to offer other hotspots, this effort complements those locations by focusing on community locations close to fiber equipment and with room for parking and social distancing. The Wi-Fi hotspots should offer a service radius of 200-300 feet. 

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