Our electric rates are among the lowest in the nation, while our customer service standards are among the highest. With a focus on the customer, the PUD’s goal is simple: to safely provide utility services that enhance the economy and quality of life in Chelan County.
Use this section of our Web site to explore convenient payment options, learn about community services programs, and start or stop electric, water or wastewater service. Visit the Energy Conservation section to discover ways to increase the comfort of your home while reducing your electric bills.
In addition to our three offices open during regular business hours (8 a.m. to 5 p.m. Monday through Friday), the PUD offers an outage reporting and information line 24 hours a day, seven days a week: 1-877-783-8123.
Wenatchee (main office)
327 N. Wenatchee Ave.
Wenatchee, WA. 98801
Phone (509) 663-8121
Fax (509) 661-8126
Toll-free from anywhere in the U.S.: 1-888-663-8121
Mailing address
P.O. Box 1231
Wenatchee, WA 98807-1231
E-mail
customerhelp@chelanpud.org
Chelan
1034 E. Woodin Avenue
Chelan, WA 98816
Phone (509) 682-2581
Fax (509) 661-8136
Leavenworth
222 Chumstick Highway
Leavenworth, WA 98826
Phone (509) 548-7761
Fax (509) 661-8135
Rocky Reach Visitor Center
(509) 663-7522
To report an outage or emergency
1-877-783-8123 - 24 hours a day, 7 days a week
To report a problem that is not an emergency
(509) 663-8121
PUD Information Line
(509) 661-8000 (recorded messages)
Much of the information in the Customer Services section of Chelan County PUD's Web site is available in Spanish in the "En Espanol" section. Information has been translated from the original English into Spanish. Due to the potential for different meanings between translations, the English version is the official version for use in any formal communications with or in any legal proceeding involving Chelan County PUD.
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