Customer ServicesCustomer Services
Our electric rates are among the lowest in the nation, while our customer service standards are among the highest. With a focus on the customer, the PUD’s goal is simple: to safely provide utility services that enhance the economy and quality of life in Chelan County.
Explore convenient payment options, learn about community service programs, and access electric, water or wastewater service. Visit the Energy Conservation section to discover ways to improve the comfort of your home while managing your electric bills.
Our three offices are open from 8 a.m. to 5 p.m. Monday through Friday.
An outage reporting and information line operates 24 hours a day, seven days a week:
1-877-783-8123.
|
Wenatchee (main office) Mailing address |
Chelan Leavenworth Rocky Reach Visitor Center |
To report an outage or emergency
1-877-783-8123
To report a problem that is not an emergency
(509) 663-8121
PUD Information Line
(509) 661-8000 (recorded messages)
To transate this information into Spanish or other languages, click "translate" at the bottom of the page. Due to the potential for different meanings between translations, the English version is the official version for use in any formal communications with or in any legal proceeding involving Chelan County PUD.
Chelan County PUD is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation or to file a complaint related to employment, contact Ruth Erwert at (509) 661-4540. To request disability accommodation or to file a complaint related to PUD facilities or services, contact Greg Jones at (509) 661-4460.
Can't find what you're looking for? Contact us.