Customer ServicesCustomer Services

Photo of Connie Tovar-Mendez

Our electric rates are among the lowest in the nation, while our customer service standards are among the highest. With a focus on the customer, the PUD’s goal is simple: to safely provide utility services that enhance the economy and quality of life in Chelan County.

Explore convenient payment options, learn about community service programs, and access electric, water or wastewater service. Visit the Energy Conservation section to discover ways to improve the comfort of your home while managing your electric bills.

Where to find us

Our three offices are open from 8 a.m. to 5 p.m. Monday through Friday.

An outage reporting and information line operates 24 hours a day, seven days a week:
1-877-783-8123.

Wenatchee (main office)
327 N. Wenatchee Ave
Wenatchee, WA 98801
Phone (509) 663-8121
Fax (509) 661-8126
Toll-free from anywhere in the U.S.:
1-888-663-8121

Mailing address
PO Box 1231
Wenatchee, WA 98807-1231

Email
customerhelp@chelanpud.org

Chelan
1034 E. Woodin Avenue
Chelan, WA 98816
Phone (509) 682-2581
Fax (509) 661-8136
(Closed 11:30 a.m. to 12:30 p.m.)

Leavenworth
222 Chumstick Highway
Leavenworth, WA 98826
Phone (509) 548-7761
Fax (509) 661-8135
(Closed noon to 1 p.m.)

Rocky Reach Visitor Center
(509) 663-7522

To report an outage or emergency
1-877-783-8123

To report a problem that is not an emergency
(509) 663-8121

PUD Information Line
(509) 661-8000 (recorded messages)

To transate this information into Spanish or other languages, click "translate" at the bottom of the page. Due to the potential for different meanings between translations, the English version is the official version for use in any formal communications with or in any legal proceeding involving Chelan County PUD.

Chelan County PUD is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation or to file a complaint related to employment, contact Ruth Erwert at (509) 661-4540. To request disability accommodation or to file a complaint related to PUD facilities or services, contact Greg Jones at (509) 661-4460.

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