L&D Program Manager

  • Job ID: 11536
  • Location: Wenatchee - HQ
  • Full/Part Time: Full-Time
  • Regular/Temporary: Regular

LIVE, WORK AND PLAY!

Chelan County PUD is located in the geographical center of Washington State at the confluence of the Columbia and Wenatchee rivers.   A public power leader, the complex and progressive nature of PUD operations offer a unique mix of challenges and opportunities.

We rely on the mighty Columbia River for much of our hydropower generation and we're proud to take a leadership role in environmental stewardship as related to this great river system. Each year we dedicate millions of dollars and thousands of work hours to protect and enhance fish, wildlife and plant ecosystems. As part of hydropower operations, we've also built 14 parks that serve more than 3 million visitors each year.

Rated by Sunset Magazine as one of the top 20 Western DREAM TOWNS and by Forbes in 2017 as one of the top 25 places to retire, Wenatchee is a recreational paradise with an abundance of adventure. The natural scenic beauty of the Wenatchee Valley provides a vivid backdrop to its thriving economy, where the quality of life is high and the climate is moderate with four distinct seasons, including more than 200 days of sunshine!

We are a small town to some and big city to others. We invest in our children and believe that education is the key to our future success.

We live a life of abundant choices and enjoy water sports on the Wenatchee and Columbia rivers, hiking, biking, rock climbing and unlimited golfing. Downhill and cross-country skiing are just minutes away. The area is also known for producing quality wines.

Consider Chelan PUD as a career choice today! The community is waiting for you.

Chelan PUD is an Affirmative Action/Equal Opportunity Employer and values diversity at all levels of its workforce. M/F/Vet/Disabled

PLEASE NOTE

Applicants are required to submit a combined cover letter and resume in one document . Your cover letter must describe your education, and related experience in learning and development program assessment, analysis, design and delivery.

The position is Open until Filled and applicants are encouraged to apply immediately. The first review date is February 10, 2020.

To expedite the process, combine your cover letter and resume into one PDF or WORD document and upload electronically when requested in the online application process. Incomplete materials will not be considered.

SALARY RANGE

In addition to a competitive salary range of $84,600 - $112,800 (based on qualifications, skills and abilities), Chelan PUD employees also enjoy outstanding benefits which include the option of a zero cost medical plan (medical, dental and vision for all eligible dependents), short and long-term disability, Washington State Public Employee's Retirement System, Deferred Compensation (with company matching funds up to 5%), 11 holidays and initial personal leave accrual at 21 days per year.

Introductory Period: New employees holding regular positions must complete an introductory period of twelve months.

JOB POSTING

JOB PURPOSE:  
Provide strategic leadership and consulting expertise in employee learning and development to enhance the capacity and productivity of Chelan PUD (District) and its employees.  In alignment with the District’s strategic objectives, work with business unit management to conduct needs assessments, to identify and provide access to existing training resources, and to create, design and implement new learning methods and activities for employee development.  Partner with Employee Relations and business unit managers to address individual performance concerns, as appropriate, through targeted learning and development opportunities.

JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function of the job satisfactorily.  Essential functions are those activities that, if not performed, would significantly and fundamentally alter the position.  Secondary functions are activities not fundamental to the job and may need to be relaxed to accommodate an otherwise qualified applicant with a disability. 

#  EF/SF % of Time Job Functions
1. EF 30% Employee Learning and Development Program Design:  Design effective learning and development policies and programs using knowledge of the effectiveness of various methods such as classroom training, on-the-job training, apprenticeships, train the trainer, conferences, workshops and formal educational programs.  Topics may include, but are not limited to, technical training, supervisory skill development, worker upskilling, etc.  Design blended learning approaches for optimum impact.  Determine whether to provide learning and development through external resources or deliver internally.

2. EF 15% Employee Learning and Development Program Delivery:  Serve as a facilitator, instructor, coach and subject matter expert to deliver effective development solutions aligned with business needs.  Maintain and update training materials, track training initiatives, communicate with employees, conduct marketing campaigns and perform administrative functions as needed to support learning and development activities.  Conduct evaluation processes to assess instructor performance.

3. EF 15% Needs Assessments: Manage or conduct District learning and development needs assessments and gap analyses, to determine the training and development solutions to create, modify or procure. 

4. EF 10% Leadership Learning & Development:  Designs and manages the District’s leadership, management, and supervisor learning and development programs including semi-annual all leadership team meetings. Directs the work of others as a project leader.

5. EF 10% Management of External Resources:  Contract for, and manage, external trainers and consultants addressing systemic organizational issues and training needs.  Serve as the primary liaison and catalyst in efforts to collaborate with external resources and other utilities to leverage learning and development resources to mutual advantage, such as the Center of Excellence and the Mid-Columbia partnerships.

6. EF 5%       Program Assessment:    Assess training effectiveness and modify, expand or focus programs to improve results.  Measure results and provide recommendations for improvement.

7. EF 5% Support District-wide Initiatives:  Provide learning and development support for implementation of District-wide initiatives such as Human Performance Improvement, change management, compliance, or diversity and inclusion, to meet business objectives.

8. EF 5% Employee Performance Improvement:  Partner with Employee Relations and business unit managers to address individual performance concerns, as appropriate, through targeted development opportunities.

9. EF 5% Fiscal Responsibilities:  Provide input into learning and development budget preparation.  Manage program expenditures within budget.

10.    SF Ongoing Drive a motorized vehicle while conducting business on behalf of the District. 

11. EF Ongoing Exemplify the District’s values and Cycle of Personal Ownership.  Work effectively as a team member and partner within Human Resources and across the District.

12. EF Ongoing Provide content to and/or maintain confidential employee records and information.  All Human Resource and Safety department employees are required to restrict access to confidential employee records and information from any unauthorized person, except on a need to know basis.

QUALIFICATIONS: The qualifications listed below are representative of those required, but reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

Post-Secondary Education:                        
A bachelor's degree in Organizational Development, Human Resources, Industrial/Organizational Psychology, or related degree is required.  Candidates with a master’s degree in Organizational Development, Organizational Effectiveness, Industrial/Organizational Psychology or a Certified Professional in Learning and Performance (CPLP) credential are preferred.  Candidates with SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), HRCI Professional in Human Resources (PHR), or HRCI Senior Professional in Human Resources (SPHR) credentials are desired.

Experience: 
Typically requires seven (7) years of directly related experience in Learning and development program assessment, analysis, design and delivery; experience with the utility industry is helpful, but not required.

Specific KSA's: A fully skilled incumbent will have the following specific knowledge, skills, and abilities.

Knowledge
• Knowledge of adult learning principles and techniques, principles and methods for curriculum and training design, training and development theories, needs assessment techniques, and learning outcomes and measurement tools. 
• Knowledge of change management techniques and principles.
• Working knowledge of Human Resources processes and applicable federal and state regulations and laws that govern Human Resources processes, practices and procedures.
• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
• Broad working knowledge of organizational functions and how they relate to each other. 

Skills & Abilities:
• Excellent written and oral communication skills including active listening to effectively understand and disseminate information and convey concepts, ideas and information to all levels of employees.
• Excellent presentation, interpersonal and facilitation skills to include critical or controversial issues management.
• Expertise in problem solving, strategic and tactical planning, organizational interventions to include change management, process improvement, and project management with ability to provide creative solutions to real-time challenges. 
• Outstanding project management skills with ability to set priorities, organize work, meet deadlines and provide consistent monitoring and follow-through.
• Demonstrated ability to learn and adopt new software and technologies quickly.
• Demonstrated ability to effectively influence the opinions and decisions of senior management. 
• Ability to approach organizational and workforce development from a business perspective.
• Leadership and coaching skills with ability to implement and effectively manage a broad-based program without formal authority over others.
• Ability to analyze processes, identify performance concerns and solutions, then implement process improvements.
• Ability to be a team player and work effectively with all levels of personnel. 

Language Skills: 
Must be proficient in reading, writing and speaking English.         

Computers & Equipment: A fully skilled incumbent will have the ability to utilize the following software, hardware, or equipment:

To perform this job successfully, an individual is required to have basic knowledge of Maximo Order Processing, Microsoft Excel, PeopleSoft HRIS, General Office Hardware, PC Hardware; intermediate knowledge of Microsoft Outlook, Word and PowerPoint.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee is frequently required to use hands to finger, handle, or feel; perform repetitive hand or arm motion and talk, hear.  The employee is occasionally required to stand; walk and reach with hands and arms.  The employee must occasionally carry or lift unassisted up to 25 pounds.  The employee must occasionally lift and/or move up to 10 pounds above shoulder height unassisted.  Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is usually moderate.

DISCLAIMER

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

EEO

Chelan PUD is an Equal Employment Opportunity employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran or disabled status, or other protected classifications as defined by law.

EO M/F/Disability/Vet Employer

EEO Law Poster (English or Spanish)

EEO Law Poster Supplement (English)

Chelan PUD will not be offering any work visa sponsorship for this role.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)